GROWTH, RISK, AND OPERATIONAL EFFICIENCY IN A GROWING AND UNCERTAIN DIGITAL WORLD
GROWTH, RISK, AND OPERATIONAL EFFICIENCY IN A GROWING AND UNCERTAIN DIGITAL WORLD
Financial institutions face unprecedented business challenges as a result of the COVID-19 pandemic. It is expected that profit before taxes in the banking industry will drop from 50-100% as a result of misalignment of short-term revenue and expenses resulting from the fallout. According to TransUnion, over 100 million accounts showed signs of financial distress as borrowers deferred debt payments from March to June.
Between an increase in delinquencies, the abrupt shift to digital transactions, and unexpected surges in demand for credit, it is critical for lenders to incorporate data sources beyond traditional credit data.
This paper will explore the process of incorporating and expanding the use of alternative data to promote growth, minimize risk, and improve operational efficiency as banks and lenders recover during and after the COVID-19 pandemic.