COVID-19 Planning for Fintech

5 Ways to Maximize Efficiency with At-Home Agents

On-Demand • Webinar

What is this webinar about?

As the effects of COVID-19 become more widespread and impactful, many fintech leaders are considering having some, or all of their contact center agents, work from home. Shifting to a dispersed, remote workforce comes with unique performance, managerial, and security challenges. This is especially true for the fintech sector where compliance concerns and customer experience remain key.

Presented By:


This webinar will cover:

  • Optimize at-home agent efficiency amidst COVID-19 concerns.
  • Five key best practices to consider and common mistakes to avoid when leveraging at-home agents.