The Digital Pivot

Contact Strategy to Drive Consumer Engagement
OnDemand • Webinar

What is this webinar about?

The digital revolution is here. This new era of customer engagement demands lenders to sharpen their focus on the customer experience. Federally funded stimulus initiatives have buoyed the consumer credit market through the pandemic. But for how long? Originations are down and delinquency statistics combined with accommodations make forecasting difficult. Now more than ever, there is a clear need for scalable strategies to drive consumer engagement.

Register today to hear how these lenders are optimizing customer experience to maintain long term resilience and success. Learn how they are using emerging technologies to understand current customer journeys, implementing automation and measuring success to achieve their customer experience goals.

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Join us to learn how to:

  • What is the impact of COVID-19 on lending and delinquency rates?
  • Can banks deal with the changed reality with traditional methods?
  • How can banks and financial institutions ensure good customer experience while improving collections?
  • How can banks prepare for the post moratorium period?