What is this webinar about?

Changing customer expectations and demands have forever changed many industries, financial services and banking among them. Consumers now expect instant responses, personalized service and an omnichannel experience that allows them to connect with their financial service provider how they want to, anytime.

The heart of providing an exceptional customer experience begins with analyzing each and every customer interaction so you can instantly discover warning signs of dissatisfied customers. Join this webinar featuring Calabrio, Idaho Central Credit Union, and LendingClub.

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Discussion topics:

The importance of customer relationships and building loyalty
The shifting channel of communication and the importance of full digital strategy
How the contact center now owns the customer experience

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