Defining Your Fintech’s Customer Experience from Day 1

On-Demand •

What is this webinar about?

How do you build trust and drive growth in the market when you are just getting started? Creating a great product comes to mind, but putting customer experience at the center of your business is one of the surest ways to achieve this, too.

Bank Novo experienced huge growth since its founding in 2016, and Money Magazine named them one of the best business checking accounts in 2020. Focusing on customer experience has helped them thrive through the pandemic.

Brian Kale, Head of Customer Success at Bank Novo, will share the story of what they did from day 1 to manage their rapidly expanding customer base. He will be joined by Kristen Durham, VP of Startups at Zendesk, to share what she's seen at countless other fintech startups as well as findings from Zendesk's 2020 Startups CX Benchmark report.

Sponsored By:
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Join us to learn how to:

  • When you should abandon your shared inbox
  • What CX tools make the most impact for a scaling fintech
  • How should you roll out different channels like chat, messaging, and more
  • How you can protect customer data while delivering an informed support experience